Every so often a program running under Windows will freeze or refuse to close normally.

1. Press these three keys together (sometimes called a three finger salute) Ctrl. Alt, and Delete.  You will know when you've done it right when the Windows Task Manager window opens.  This window has several different functions (depending on your Windows Version)
2. Select the Applications tab.
3. Choose and click on the name of the application you are having trouble with.
4. At the bottom of the Task Manager window click the End Task button.
5. The program may close immediately but in some instances you will get a message stating that the program is not responding, at this point you can click on the End now button.
6. When you have to close a program this way Windows may become unstable and other running programs may slow down of fail to operate correctly.  I recommend that you restart Windows anytime you have to close a program this way.